We would like to highlight that purchases made on sale days are final sale and cannot be exchanged.

In the event of an exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer will NOT be refunded. Should the returned item not meet the above return guidelines, Anushka Jain Jewellery has the right to deny a return and have the item re-shipped to customers.

Replating Service

AANVI Jewels offer a lifetime replating service for all sterling silver items purchased through their website .This means that customers can have their sterling silver items replated for free at any time during the lifetime of the product, without any questions asked.
To initiate the replating process, customers need to mail at info@aanvi.co. We will mail you the instructions on how to ship the item to the company and the estimated time for the replating process. Customers are responsible for shipping charges.
It is important to note that the lifetime replating service is only available for sterling silver items and is subject to the discretion of Aanvi jewels. Items that are not made of sterling silver may not be eligible for the replating service.


DEFECTIVE/WRONG/MISSING PRODUCT

In the unlikely case of a defective, wrong or missing product. We will do the needful to fix the problem at no cost.
We will require an unboxing video in-case of a missing product claim as mentioned on the packaging as well.
We accept defective, wrong or missing product within 3 days of delivery for all products offered by us.

HOW DO I INITIATE AN EXCHANGE OR RETURN?

Email us at info@aanvi.co
We request you to give 3-4 working days to get back to you with a response.